Using Discounts with Shell Fulfillment

Shell Fulfillment removes the parent bundle or mystery box product from an order and replaces it with its child products at prices intended to preserve the original parent product's price.

However, existing discounts are not guaranteed to be reapplied correctly after order editing. This depends on your Shopify discount settings.

Common Issues and Solutions

1. Product Discounts Not Included in Combinations

Profit Bundles uses the product discount to adjust child line item prices to match the parent mystery box or bundle price. If Product discounts is not enabled under the discount's Combinations settings, the discount may not be applied as expected after Shell Fulfillment edits the order.

2. Child Products Not Included in the Discount

If the child products aren't included in the discounts, it may not apply after order editing. Ensure the child products are included in the discount's eligible products or collections.

3. Limit to One Use Per Customer

If the discount is limited to one use per customer, then they wont be applied post order edit by the app, resulting in order mismatch.

Solution: If any of these settings apply to your discount, please update them.

Important Note

After making changes, test the discount with a new order. If the issue persists, contact our support team with the affected order details and discount configuration.