How to Set Up ShipStation with Profit Bundles

If you use Profit Bundles & Mystery Boxes with ShipStation and notice 0 quantity items or missing barcodes on some orders, this is usually caused by the timing of the ShipStation order import.

Why does this happen?

After checkout, Profit Bundles updates the Shopify order. Depending on your bundle setup, the app may remove the placeholder bundle item and add the actual bundle items to the order.

Sometimes, ShipStation imports the order before these updates are completed.

When this happens, ShipStation may import an incomplete version of the order. This can result in:

• A removed bundle item showing as 0 x.
• A bundle item's barcode being missing.
• Orders imported after the Profit Bundles updates are complete appearing correctly.

Recommended ShipStation Setting

To give Profit Bundles enough time to finish updating the order before ShipStation imports it:

1. In ShipStation, go to Settings → Selling Channels → Store Setup.
2. Find your Shopify store and click Edit Store Details.
3. On the General tab, click Edit Shopify Settings.
4. Set Minimum order age in minutes before order imports to 15 minutes.
5. Save your changes.

What does this change do?

ShipStation will wait 15 minutes before importing new orders.

This gives Profit Bundles enough time to complete its post-checkout order updates, so ShipStation can import the order in its final state.

What about orders that are already affected?

If you already have orders showing a 0 x item or missing barcode:

1. Set the Minimum order age to 15 minutes.
2. Click Import in ShipStation to re-sync the orders.
3. Spot-check a few affected orders to confirm the details are correct.

If some orders still don't update after re-importing, contact ShipStation Support for help re-importing the affected orders.