Handling Uneditable Bundle Orders

Sometimes, orders become uneditable in Shopify, which stops the app from adding the bundle's components to your original customer orders. You can click on the Edit button on the order's page to view the reason.

Some of the reasons why this may happen:

Multi-currency International orders cannot be edited
Any orders that have been created by third-party apps or sales channels like facebook, instagram cannot be edited.
Order with lineitem that have a sales plan i.e Pre-order items.
Orders with local delivery as the shipping method can’t be edited
The customer address is invalid
Orders older than 60 days cannot be edited
Orders are archived
Additional payments can only be completed by the customer – there is no way for the merchant to take a payment on behalf of the customer
Automatic discounts can't be edited, added, or removed. Automatic percentage discounts will update to account for qualifying items that are added or removed, however.
Discount codes can't be edited or added. If an item with a discount code applied is removed from an order, the discount will be lost and the buyer will owe the difference.
Shipping cannot be edited/added/removed
Checkout doesn’t support wallets

Handling Uneditable Bundle Orders

To Handle these orders , you can go to settings tab , in the Orders Processing section enable the "Create New Associated Order" setting. This is enabled by default.

Associated Order

By default if any uneditable bundle orders comes, app will create a new order from the details of the original order like Billing and Shipping address, a note pointing to original order number, Custom Shipping line at 0 price pointing to original shipping line and all the bundle components as line items added a zero price, along with the reference custom line items showing the original bundle name. For clarification, In the original order notes, app mentions the order id of the associated order.

For fulfillment related personalization (App Settings --> Order Settings), you can choose not to add original bundle reference, add original shipping rate.

This New Order can be fulfilled like your regular order, it can be sent your ERP, WMS or 3PL for packaging and shipment. No email will be sent to the customer. Original order stays as it is. No Modification is made to it.

Return and Restock

In this case, you will need to return and restock both orders.

First, return and restock your original order, and then proceed to return and restock the associated order.

Associated Order Preferences

We offer different kind of preferences for the associated order that are created on your store here are the details about each of preference.

Update Tracking and Fulfillment in original order with updates in associated order

The app can update tracking and fulfillment in the original order based on updates in the associated order.
Bundle line items in the original order are automatically fulfilled, and tracking information is updated when child items in the associated order are fulfilled. This happens in real time.
Please see the guide here for more details.

Don't add original bundles reference names as lineitems.

By default, the app may add bundle names from the original order as custom reference line items in the new order.

Add Shipping from Original Order

By default, the app adds dummy shipping with a reference to the original shipping name from the original order. This is added at 0 price. However, if you want to add the actual shipping from the original order, you can activate this setting.
Please note: if activated, the new order may appear as partially paid, since the shipping amount will be added at the original price.

Duplicate Order

In this flow, app will duplicate original order i.e copy lineitems at original cost, customer details, shipping and billing details from original order, as well as add child bundle items as new lineitems to the new duplicate order. App will also cancel and restock original order so that inventory of line items ordered will remain in sync. App will also add order notes to both the orders pointing to other order, so that there are no confusions regarding the fulfillment flow in the team.

This Duplicate Order can be fulfilled like your regular order, it can be sent your ERP, WMS or 3PL for packaging and shipment. No email will be sent to the customer.